In my own business, I found that most invoice payments were delayed because there was some small thing missing from the sales process. Fix that one samll thing and the...
Small business failures due to late payments have led to the appointment of small business commissioners in several countries. It’s a welcome idea but the truth is that most help...
If cash flow is a constant problem in your business, you’re not alone. Over 60% of SMEs struggle with cash flow problems Generally, late paid invoices are the cause…. 60%...
What is the #1 reason why customers don't pay their invoices on time? [take the mini-quiz]...
Here's some simple tips on what you need to ask your clients to make sure they pay your invoices on time....
You’ll soon be a ROCKSTAR when the money from those overdue invoices is in your bank account and not in your customers....
My ‘light bulb’ moment came from an ‘award-winning service’ workshop, where I learnt that the secret to happiness is helping others. It sounds odd I know but it made perfect...
“Oh, that unpaid invoice was only $1000, it’s just a bad debt expense. It’s not so much in the whole scheme of things…” This is what a business owner, whose profits...
Jane and Robert* have a successful service business. They'd like to grow thier business but have been turned down for a loan... ...they hadn’t been politely asking for payments so have...
From what my clients tell me, they don’t realise there’s a nice way to ask for payment, so there’s a deep-seated (but unfounded) fear around asking....
If you are experiencing late payments of commercial debts, check your invoices and confirm that you've included all the pieces of information your customer needs to be able to pay...
We realised that the more we knew about our client and their interactions with us, the more confident and powerful we felt about asking for payment nicely....
One of my clients was recently struggling; she had a very overdue invoice payment. A senior manager had promised to pay the invoice a few times, but the money never...
It's a MYTH! You CAN ask - all you need to do is disguise your request as customer service - like we did. We used what we called our 'Courtesy...
I didn't want to lose my recruitment business just because elusive debtors couldn't pay, so we developed strategies to get through to them and secure their payment....
Learn the 5 simple cash flow lessons that enabled me have strong cash flow, pay myself an MD's wage and grow my business, profits and equity to fund my retirement....
If you’re already in a leadership role, you’ll know that displaying effective leadership abilities means that you are performing personally at an optimum level and uplifting the performance of others....
Effective leadership habits need long-term vision and approach. Serious effort is involved too, but the results are worth it for everyone involved....
Developing effective leadership skills needs a long-term approach. It takes serious effort, but the results are worth it....
All it takes is a simple, easy invoice to get clients to pay super-fast. A simple invoice that reminds clients of the value you’ve provided....
Who would have thought that good old-fashioned customer service can get your invoices paid by the due date, banish overdue invoices for ever and get your customers to grow your...
Build your confidence with the ‘7 Habits’ and see your invoices paid on time, your stress levels disappear and your cash flow grow....
I was almost one of the 44% of business owners who close the doors every year. That was super-scary, and that’s what led me to Michael Gerber’s book, The E-Myth....
It seems that often, people don’t say or do anything about asking for their money back simply because they aren’t sure exactly what to say or do....
I wrote‘GET PAID!’ after learning that 60% of small businesses fail every year, mostly because they don’t know how to ask for payment professionally. GET PAID! shows you the simple...
If your cash flow often needs a boost because your customers pay late, it might not be your customers’ fault. It might be something you can fix in a jiffy!...
Everyone loves to celebrate a sale – but when the invoice is unpaid, it destroys your profit. Too many can destroy your business. Try the simple sentence I've often used...
If late payments are constantly keeping you short of cash, try the simple strategy that worked in my business. Customers thought we were customer service heroes and paid on...
Follow these 5 tips, make all your payment requests polite, and watch your cash flow, AND your business, grow....
If a customer refuses to pay you or goes out of business owing you money, then your unpaid invoice turns into a bad debt. You’ve lost that money forever....
Do you hesitate to chase up your customers for payment, and then wait so long for your money that you have a cash flow crisis? Lots of small business owners...
Good 'old-fashioned' customer service, in the right place and at the right time, can get invoices paid painlessly, avoid cash flow risk and save your business!...
Taking notes in ‘collections shorthand’ will help you build your knowledge about clients. The more knowledge you have, the more confident you will feel asking customers for payment....
What you say, and how you say it, has a big impact on how your client feels about you and when they pay your invoice. Choosing the right words will...
Here's an easy strategy for a simple friendly reminder. Use this 'winning tip' so you don't have to worry about demanding payment and upsetting your customer when the invoice...
The key is to get customers to pay their bills by the due date by following a few admin and customer service processes. When they pay by the due date...
If too many invoices aren’t paid any business will eventually fail. Regardless if we call it debt collection, accounts receivable, collections or credit control, invoices do have to be paid...
This 4-Step process features some of the simple strategies I used to get invoices paid in my business. All our customers paid on time so we avoided having outstanding invoices...
Knowing how to ask customers nicely for payment is super-important because SMEs wait 55 days on average to receive payment from customers, which causes cash flow shortages....
Without a simple collection process, small business owners can struggle to get invoices paid. That can make it difficult for them to pay their staff, suppliers and themselves....
One of the easiest ways to get paid sooner is to over-service your customers all through the sales process. There's 3 more equally easy ways - no specialist skills required....
Secure and simple invoicing, and a process for getting those invoices paid fast, is essential for steady cash flow. This simple guideline will help you understand the process better....
The failure rate of small business is very high and can devastate the owner. The cause is often poor of cash flow due to late payments. Here's how to avoid...
Collection call scripts are an absolute ‘must’ to ensure every business gets their invoices paid without upsetting their customers. Here’s the list of scripts that worked well in my own...
Overdue invoices can be fatal for any small business. Here are some of the strategies we used in my small business to make sure that customers paid us on time,...
Small business owners go out of their way to provide services to customers and then feel too embarrassed to ask for payment. Why?...
If you’re a small business owner, chances are you’ve had cash flow problems. This is the second of two posts that will show you why good customer relations are important...
With good customer relations, customers are more likely to pay you before other suppliers, reorder and recommend you to other potential customers. This is the first of two posts to...
When I first started my business, I knew I had to make a profit to survive. I also knew it was going to be tough. I'd read that small business...
These are some of the books I read that inspired me to build my successful small business and sell it 15 years later for millions of dollars....
Not knowing how to ask for a payment can be a disaster for your business. Try these 10 simple tips to get your customers to pay you on time, every...
How can you find the polite way to ask for payment of your outstanding or overdue invoice? Just follow these 12 simple steps...
Some people get so stressed about collecting outstanding payments that it makes them sick. Take the stress out of getting paid with these simple tips....
Collecting overdue invoices can feel like the dreariest of all business tasks, but once you find some proven payment reminder strategies, and figure out what works best, it can be...
Worrying about how to ask a client for payment politely can cause cash flow shortages and problems. How less stressful would it feel if you could ask clients to pay on...
No-one wants to make collection calls, but overdue invoices = poor cash flow and often a business can't survive. The good news is that a bit of admin upfront gets...
In my small business we often successfully used friendly reminder emails when we chased our customers for payment. Email can be a very helpful tool when it's used in the right...
As small business owners, we are all learning. Sometimes through a series of disasters, we get to know that we definitely don't know everything. We’ve all been there. Things can go...
When I think about my biggest lesson on leadership, I cringe. I soon learnt, in the words of the great author on leadership, John C Maxwell... "A leader is one who...
As small business owners, we are responsible for everything and everyone in our company. Here's how I reduced my stress levels and increased my output....
Don't feel embarrassed about making a profit in your small business. As a director, that's actually your job - to make a profit. So how do you increase your...
As any small business owner will tell you, it’s not as easy as it looks. The ABS reports that over 60% of small businesses cease operating in the first 3...
Customer hasn't paid their invoice? It's very easy to jump to the conclusion that they don't want to pay - but that may not be true. Before you send a...
Some customers make you money and some cost you money. Here's how I uncovered our most profitable customers and grew my business with them...
How many times have customers not paid your invoices by the due date? Don't get mad... Use these simple, proven tips to get paid and keep calm, relaxed and stress-free...
I started my small business with zero business knowledge. I think most small business owners do. I learnt everything I needed to know from other successful business owners. I went to...
Why do so many of us provide products or services to customers but then feel that asking of payment is too embarrassing? If we don’t get paid, we might just as...
Here’s three instances where, done properly, email can really help you with on time payment of invoices. Having a strong working relationship with customers is a real bonus...
Collecting overdue and unpaid invoices can be a challenge. But with the right collection strategies in place, getting customers to pay on time gets easier (and dare I say more...
Overdue Invoices? Top collection strategy tip: people pay people they like! All these collection strategy tips have been proven to get invoices paid on time, every time without upsetting customers...
Hate making collections calls because you don't know what to say? Think you might upset your customer? Here's the perfect collection call script for small business owners, proven to get...
This simple system for the collection of accounts receivable works like a dream. Follow this easy cycle to get invoices paid on time, every time, even if you have zero...
Books by 9 of the 'Gurus' that taught me how to make my business more profitable, more valuable and attractive to buyers. I would never have been able to grow,...
Does wondering how to ask for payment politely strike fear in your heart? You aren’t alone. But don't worry, there’s an easy way to ask for payment of your...
A business action plan is an essential ingredient to grow a successful small business. Use this template to complete your plan and budget quickly and easily....
49% of invoices sent have errors on them and don't get paid on time. Learn how to write simple error-free invoices that get paid on time....
Small businesses with written goals are 80% more likely to survive and thrive. Here's the business plan template pdf I used to develop my very profitable small business...
